Crm Data Cleansing Intern

Job Description

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As the trade association of the world's airports, Airports Council International (ACI) offers a unique opportunity for internships, allowing you to immerse yourself in the dynamic and globally significant aviation industry where you can gain valuable insights and practical experience.

Interning at ACI World not only enhances your resume, but also equips you with essential skills, knowledge, and connections in aviation or related fields.

You will be positioned in the Central Data & Analytics team (D&A)

Job Description – CRM Data Cleansing Intern

Position: Data Cleansing Intern (this is a PAID position)

Duration: 3 months

Hours: 18-24 hours per week with flexible days (more hours and full-time is also a possibility)

As Data Cleansing Intern, the successful candidate’s role will be to review and cleanse the Data and Analytics airport contact data held partly in D365 CRM to ensure that the data is in consistent format and correct. We also have several contact lists that we maintain in Excel and that would need to be entered into the CRM, ideally via an automatic bulk-insert process. The process of ensuring our data is accurate and useful will increase the efficiency of our internal processes and improve our external reach. It will also be a crucial success factor for one of our main portal technology projects (called the ACI Landing Zone).

Key duties and responsibilities:

Conduct online research to gather missing information for D&A-related accounts and contacts in the CRM database.

Enter excel-based contact list efficiently into the CRM, ideally using automated processes.

Utilize various sources to validate and update data, verifying that data shows accurate information and is consistent in the CRM database.

Responsible for correcting or deactivating incorrect, incomplete, or duplicate data in the CRM.

Review duplicate records and merge duplicate records.

Perform other tasks as assigned.

What we are looking for:

Must be fluent in English

Previous experience in data management, data entry, or similar roles preferred.

Proficiency in Microsoft Excel or other data manipulation tools.

Strong attention to detail and accuracy in data entry.

Excellent organizational and time management skills.

Ability to work independently and collaborate effectively within a team environment.

Familiarity with CRM systems (Microsoft D365 CRM) is a plus.

Duration Schedule & reporting:

Although this position is preferably full-time (36-40 hours), part-time, 18-24 hours per week with flexible days- is possible as well. During the 3-month period, the schedule can be flexible on a day-per-day basis.

You will be reporting to the Manager Airport Traffic? Data & Statistics? (for the traffic data contact) and to the Manager Airport Economics (for the airport economics data).