Customer Care Representative (Fulltime-100% Remote) | Philippines

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

We build and scale our own brands.

We invest in AI and automation like few others in eCom.

We test fast, grow fast, and help you do the same.

Be part of a dynamic, diverse, and talented global team.

100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

We’re looking for a Customer Service Representative who thrives in fast-paced environments and loves helping customers across multiple channels. In this role, you’ll be the voice of the brand—supporting customers through chat, email, social media, and other messaging platforms while delivering a seamless, high-quality experience.

• Provide world-class service to potential and existing customers by attending to their concerns in a timely, accurate, and empathetic manner.
• Resolve customer inquiries related to orders, payments, shipping, returns, and product information
• Identify patterns in customer issues and share insights to improve processes and experience
• Maintain clear and professional communication aligned with brand voice

• Must be based in the Philippines (Metro Manila or nearby provinces)
• 2–3+ years of experience in customer support, preferably in eCommerce or digital environments
• Strong verbal and written communication skills (clear, concise, and customer-friendly)
• Experience handling multiple channels simultaneously (chat, email, social, messaging apps)
• Ability to multitask and manage high conversation volumes without compromising quality
• Problem-solving mindset with strong attention to detail
• Comfortable using support tools (Zendesk, Gorgias, Intercom, or similar)
• Team player with a proactive and adaptable approach
• Computer Literate - proficient with MS Office, Google Chrome, Google Docs, and Zoom/Slack
• Able to work on a shifting schedule but predominantly during US business hours

Technical Requirements:

• Must have a stable internet broadband connection (DSL, cable, or FIBER), minimum of 25 Mbps, with a backup internet option.
• Minimum Computer Requirements:
  
  • CPU: i5 2.5+ GHz CPU (the higher the better)
  • RAM: 8 GB+ (the higher the better)
  • Headset with Mic (for team meetings and huddles)
  • Webcam (for team meetings and huddles)
  • MS Office installed
• Typing speed of 40 WPM or higher