Customer Engagement Support Officer

• APS Level 6, Ongoing
• $94,563 - $105,910 + 15.4% super
• Melbourne or Brisbane, other locations may be considered

The Aviation, Land and Maritime Transport (ALMT) Program is responsible for the Bureau's business relationships with service delivery partners, government stakeholders, and both domestic and international customers operating in the aviation, land and maritime transport sectors.

The Aviation Customer Engagement team is responsible for leading engagement with the Australian aviation industry. The team is focused on understanding the sector and the customer requirements, building strong customer relationships, rapidly responding to customer opportunities and communicating new offerings and facilitating their adoption by customers. Specific team members focus on commercial air transport, general aviation and aeromedical/emergency aviation.

The Aviation Customer Engagement team leads and coordinates the Bureau's response to aviation investigations; it also leads activities in support of education on aviation meteorological products and the meteorological hazards to aviation customers. The Aviation Customer Engagement team works closely with the Aerodrome Engagement and Aviation Strategic Investment teams to deliver outstanding value to the Australian aviation industry.

We are seeking a self-motivated professional, with an attention to detail and proven organisational skills and administrative ability of a high level, to provide customer relationship management and administrative support to the Aviation Customer Engagement team. They will have excellent communication and interpersonal skills and a customer focus to support them working across different teams and with Bureau customers.