Customer Journey Expert - Wholesale Trade Financial Services - Data & Finance
Posted on June 16, 2026 by ING
- New Amsterdam, Netherlands
- N/A
- nan
- REQ-10111652
- 15/06/2026
- Customer Journey
- Amsterdam, Netherlands
- €5.485,70 - €8.828,03
- ING Bank
Customer Journey Expert – Trade Finance Data
Trade Financial Services (TFS) is a core business within ING Wholesale Banking, providing products such as Letters of Credit, Bank Guarantees and Collections for corporate clients worldwide. To accelerate our digital ambitions, we are strengthening our data capabilities and improving the accuracy, quality and usability of Trade Finance data across the bank.
As a Customer Journey Expert in the Data Liberators squad, you will play a key role in shaping and delivering high‑quality Trade Finance & Working Capital data for global stakeholders, enabling smarter decisions and operational excellence across ING.
Your Role
- Focus on the accounting logic, financial flows and data analysis of Trade Finance products.
- Work hands‑on with SAP BO, Power BI and Oracle to analyse data, detect inconsistencies, perform validations and translate insights into meaningful actions.
- Refine and translate business and data requirements into clear specifications for engineering teams.
- Support end‑to‑end delivery, including requirement definition, refinement, testing and user adoption.
- Prepare and lead User Acceptance Testing (UAT), ensuring the accuracy and reliability of delivered solutions.
- Monitor data quality and system use; identify structural issues and contribute to improvements in data pipelines and processes.
- Partner with Risk, Compliance and Legal to ensure all data flows and processes remain fully compliant.
- Collaborate in an Agile squad environment, contributing to quarterly objectives and continuously improving ways of working.
What We Are Looking For
- Knowledge of—or strong motivation to grow in—Trade Finance accounting, product logic and data analysis.
- Experience working with data: validation, investigation, structuring, reporting or building insights.
- Familiarity with (or eagerness to learn) SAP BO, Power BI and Oracle, or similar analytics/ETL/reporting tools.
- Strong analytical thinking and the ability to break down complex issues into clear, actionable components.
- Ability to connect business needs with data solutions and communicate clearly with both business stakeholders and engineers.
- A proactive mindset, ownership mentality and curiosity to continuously improve processes.
- 3+ years of relevant experience and excellent communication skills in English.
Rewards & benefits
- We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. (opens in new window)
The benefits of working with us at ING include:
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you (opens in new window).
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter .
Questions? Just ask
Elias Noya
ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.
Advertised until:
July 16, 2026
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