Customer Service Agent

Are you an experienced Customer Service Agent? Then we're looking for you to join 123ink.ie in our Dublin office.

Customer Service is the first point of contact for our clients, who vary from home users all the way to large corporates. This role is Monday to Friday evening hours, the times are 11am to 8pm Monday to Wednesday and 12pm – 8pm Thursday and Friday.

You'll be asked the widest range of questions and your goal is to help everyone in the best possible way. We're only fully satisfied when our clients are!!

You're right for the Customer Service Agent role at 123ink.ie because .....

• you have a minimum of 1-3 years of experience as a Customer Service Agent or similar,
• you're eager to learn, you're ambitious and you like to use your own initiative,
• you are a solid team-player and like to work closely with other colleagues,
• you can deal with large volumes of customer calls,
• you can ensure all customer emails/queries are replied to in a timely and professional manor,
• you're keen to learn about our brand and how we do things,
• you have very good spoken and written English language skills,
• you’re friendly and work well under pressure,
• you have good communication skills and great time-keeping!

And in return, here's what you can expect from us:

• a rewarding job in a thriving, vibrant company,
• a competitive salary and benefits,
• great local and international colleagues,
• training opportunities and room for personal development.

Why work at 123ink.ie:

• you'll work in a dedicated and energetic team where your personal contribution is valued,
• you'll work in an international company and be in daily contact with colleagues overseas (we've around 1800 hundred colleagues across Europe),
• we believe in a good work/life balance,
• we are a dynamic company with an informal work environment,
• we embrace new ideas and technologies, both in Ireland and the rest of Europe we're growing fast, so there are lots of career opportunities.

123ink.ie is part of the wider 123ink group of companies operating across Europe (Ireland, Benelux, Netherlands, Spain, Portugal, UK, Sweden and Poland). The group has in excess of 7 million clients in Europe. To cope with our continued growth, we recently even opened our own production facility in China! Each of our shops, regardless of the country, offers competitive pricing, best-in-class delivery times, great service and expert advice.

123ink.ie is one of Ireland's biggest and best suppliers of printer consumables. Founded in Dublin in 2006, we've over 400,000 clients around Ireland and we continue to grow strongly each year. This is the result of our business strategy whereby our customers are central to all that we do.

Our goal is to be THE biggest and best in the coming 5 years and we've plenty of room here for dozens more colleagues. Maybe you could be our next team member!

If you're curious and want to take it to the next level, then we invite you to apply now!

Job Type: Full-time

Pay: Up to €31,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Employee discount

Schedule:

• Monday to Friday

Work Location: In person