Customer Service Associates (Onsite) | Bgc

Customer Service Associates (Onsite) | Philippines
Bonifacio Global City, PHL

Description

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Customer Service Associates to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

The Customer Service Associates are responsible for providing customer service support according to the scope of work and service level requirements. As such, it’s important to be personable, professional, and helpful when working in this position. They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with in a timely manner. They contribute to team effort by accomplishing related results as needed.

Requirements:

• Excellent oral and written communication skills.
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned in a voice, non-voice or blended programs.
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
• Ability to convey information effectively.
• Must be willing to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during the weekends or on holidays.
• Excellent organizational skills and attention to detail.
• Can work with minimal supervision.
• Sound analytical & technical skills.
• Amenable to full-time and onsite work engagement.

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• This is an onsite role. Are you will to work onsite?
• Are you amenable to working on PH night shift?
• How much is your expected monthly base pay? Please specify an amount in Php.

Experience:

• Customer Service Representative: 1 year (Preferred)