Customer Service Coordinator

About Home Sweet Home

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The company has doubled in size over the past few years and we are looking for several people interested in joining our growing business.

The successful candidate will undergo up to 8 weeks of paid training before transitioning into the Customer Service Coordinator role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees.

Role and Responsibilities

The Customer Service Coordinator is an externally focused roll responsible for providing high quality service to transferees while managing the margin generated on jobs:

• Interact with Transferees – Communicate with transferees via Phone, text and email according to the company communication process (“the baton”).
• Select Service Delivery Resources - Assign service delivery (contractors or employees) resources and communicate the unique needs of each individual job. Rate service delivery resources upon job completion.
• Schedule Changes – Handle schedule changes with the relocating family, service delivery team and Primary Coordinator at the RMC/Mover.
• Communicate with PCs – Update and receive updates from the Primary Coordinator at our RMC and Moving Company partners as needed.
• Margin Management – Review bills from contractors and complete billing package to go to CSS.
• Service Issues – Respond and resolve service issues in coordination with your Team Leader and Manager.
• Other Duties as assigned….

Skills and Behaviors

• Customer service and phone skills
• Problem solving skills
• Empathy
• Speed and accuracy
• Ability to work in a fast-paced environment
• Ability to work closely with co-workers
• Available to respond to occasional inquiries from Customers and Vendors during evenings and/or weekends

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week, M-F

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid in Redondo Beach, CA 90277