Customer Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive.

Job Responsibilities:

• To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of quality customer service.
• To be a point of reference for the department processes when faced with customer of internal queries, able to handle inbound or outbound calls to address customer concerns.
• To liaise with work colleagues in the GR sites as well as colleagues throughout CLBS when needed.
• To ensure that all processes within their control are completed in accordance with audit requirements and within agreed service levels. Assist Technical/Management to ensure the team upholds the banks behaviors whilst providing a high quality.
• The jobholder is expected to resolve a range of complex queries created by both internal and external customers, escalating any discrepancies to line management.
• The jobholder does not have any direct reports and is required to seek authority regarding operational losses, goodwill etc. through the Team Leader and Line Manager as appropriate.
• The job holder is responsible for: Ensuring adherence to the Group Compliance Policy, as appropriate the role.
• Demonstrate awareness to the operational risk & highlighting any potential operational risks.
• All processes completed within Bank Authority Matrix for Account Adjustments

Job Qualifications:

• Candidate must possess at least a High School Diploma
• Amenable to work in Quezon City
• Applicants should have full Philippines working rights
• Hybrid set up after training
• Full-Time positions available
• Excellent communication skills needed (English)

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP