Customer Service Executive

ABC School Supplies is a growing Irish education supplier working closely with crèches, primary schools and government bodies across Ireland. As a small, close-knit team, we place huge value on personality, initiative and a strong work ethic.

We are recruiting a Customer Service & Account Support Executive who is friendly, organised and motivated, with a genuine interest in education and early years learning.

The Role

This role focuses on providing excellent customer support, building strong relationships, and ensuring every customer has a smooth, helpful experience from enquiry to delivery.

Day-to-day responsibilities include:

• Supporting customers across government bodies, crèches and primary schools with their enquiries and orders
• Following up on enquiries, quotations and existing customer accounts to ensure nothing is missed
• Answering incoming phone calls and emails, dealing with general queries professionally and efficiently
• Building strong relationships with customers and understanding their classroom and early learning needs
• Learning about our product range and education sector requirements to provide accurate guidance and recommendations
• Working closely with the wider team to support daily operations and customer satisfaction

About You

• Be able to work on your own initiative while also contributing positively to a small team
• Be hardworking, reliable and willing to learn
• Have a friendly, confident manner and strong communication skills
• Be organised and comfortable juggling sales tasks with customer support
• Have an interest in education, early years learning and school environments
• Be comfortable answering phones and responding to emails as part of your role
• Have experience using CRM and warehouse management systems.

Sales or education sector experience is an advantage, but not essential — attitude and willingness to learn are key.

Why Join ABC School Supplies?

• Work in a supportive, small-team environment where your contribution matters
• Gain experience in the education and early years sector
• A role with real variety and responsibility
• Opportunity to grow with a developing Irish company

Type: Full Time Hours. Monday - Friday 9-5:30pm

To apply, please send your CV and a short cover note explaining why you’d be a good fit for ABC School Supplies.

Job Type: Full-time

Pay: From €27,500.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Ability to commute/relocate:

• Letterkenny, County Donegal: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Language:

• English (required)

Licence/Certification:

• B Driving Licence (required)

Work Location: In person