Customer Service Manager – Industrial Business Unit (Emea)
Posted on Jan. 18, 2025 by Intralox
- Hoofddorp, Netherlands
- N/A
- nan
How You Will Make an Impact:
Are you passionate about fostering growth and development in others while driving strategic initiatives? Do you excel in dynamic environments where your leadership and strategic vision directly enhance customer value?
As a Customer Service Manager for our Industrial Business Unit, you will play a key role in our Industry and Customer Service leadership teams. This position offers you the opportunity to shape the strategic direction of your team, significantly impacting our service levels and the value we deliver to our customers. You'll be at the forefront of implementing innovative strategies that drive productivity, customer satisfaction, and business growth
Key Responsibilities:
- Leadership and Development: Lead a dynamic Customer Service team, fostering a culture of continuous growth and development. Adopt a hands-on, lead-by-example management style to accelerate team progress and results through principled decision-making. Establish overall performance standards and goals to drive operational excellence and enhance results.
- Strategic Contribution: Participate in Industry and Customer Service leadership teams, contributing to the strategic direction of both your team and the department. Your insights and contributions will help shape our long-term goals and initiatives.
- Customer Focus: Ensure that our customer service levels remain world class and align with our vision of driving customer value by implementing team selling strategies that enhance the customer experience.
- Collaboration: Work closely with cross-functional teams to drive projects and initiatives that enhance productivity and align with our business objectives.
What we are looking for in you:
- Educational Background: Bachelor’s degree in business or other commercial disciplines.
- Leadership and Team Management: 3+ years of people management and leadership experience. Proven ability to lead and develop high-performing teams. Experience in fostering a collaborative and inclusive team culture.
- Strategic Thinking and Planning: Ability to contribute to and shape strategic direction. Experience in setting and achieving long-term goals. Strong problem-solving and decision-making skills.
- Customer Service Excellence: Deep understanding of B2B customer service operational and commercial principles and practices. Proven track-record in Sales and/or Customer Service. Ability to implement innovative solutions to enhance customer experience.
- Communication and Interpersonal Skills: Proficiency in delivering information clearly and succinctly, both verbally and in writing. Strong interpersonal skills, fostering positive interactions and collaboration with both team members and customers. Strong coaching skills.
What We Offer:
- Growth Opportunities: A fast growing, global company where investing in talent development and continuous improvement is fundamental to our culture
- Innovative Environment: An inspiring, international working environment grounded in ideas, teamwork and efforts and a leading premium-branded company with consistent financial results
- Generous Compensation: A highly attractive fixed and variable compensation package with excellent secondary benefits such as pension, health- and life insurance contributions, mobility card and more.
- Impactful Work: Your contributions will have a direct impact on our success and the satisfaction of our customers
Advertised until:
Feb. 17, 2025
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