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Customer Service Officer

Posted on Jan. 5, 2026 by Singapore Post

Job Description

Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
Accurate case logging into the Customer Relationship Management system.
Follow-up on all outstanding/existing cases.
Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
Report into the Customer Service Supervisor/Team Leader.
Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Advertised until:
Feb. 4, 2026

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