Customer Service Officer(Fraud)

Note: Open for Locals only!!!
Job Responsibilities:

· Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

· Fulfillment follow through on case handling and with customers;

· Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

· Overtime is required based on the work load.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Working Time:

Open for normal working hours too.

(Morning / Afternoon Shifts): Earliest is 7:00 AM and (Afternoon shift 12PM /1PM /2 PM) -9.5 Hrs (including 1 Hr break).

Location: Alexandra Road.

Benefits: Salary + CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.

Job Type: Contract
Contract length: 12 months

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Shift system

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person

Expected Start Date: 06/01/2025