Customer Service / Personal Assistant

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

At Harvey Norman Castle Hill, we’re known for delivering exceptional customer experiences and that starts with our people. We pride ourselves on a supportive, fast-paced environment where no two days are the same and great work is recognised.

We’re currently seeking a motivated, organised and customer-focused individual to join our Service Department in a dynamic dual Customer Service / PA role.

This is a pivotal position within the team, where you’ll be the first point of contact for our customers and play a key role in keeping the department running smoothly. From managing customer enquiries and coordinating service jobs, to supporting leadership with day-to-day administration, you’ll be across all aspects of the operation. Your ability to stay organised, think on your feet, and deliver a high level of service will be key to your success.

About the Role:

• Providing exceptional customer service both in person and over the phone
• Managing and resolving customer enquiries in a professional and timely manner
• Coordinating service bookings, job progress and follow-ups for our customers
• Supporting the Service Department with administrative tasks
• Assisting with scheduling, communications and general PA support to the team

What you’ll bring:

• A genuine passion for customer service and creating positive experiences
• Strong communication skills with the ability to build rapport easily
• Excellent organisation, time management and attention to detail
• The ability to multitask and stay calm under pressure in a busy environment
• A proactive, can-do attitude with a willingness to learn and grow