Customer Service Representative

Job description

Customer service role handles dental patients phone calls for scheduling, inquiries, payments, etc. for a dental company located in the United States

.Responsibilities:

• Perform eligibility and benefits verification for treatments and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Take 60+ calls per day and handle patient’s needs, questions, scheduling, etc.
• Call insurance companies regarding any discrepancy in payments if necessary.
• Identifying any issues with the patient and solving inquiries.

Qualifications:

• More than 1 year of US Healthcare experience (voice/blended account)
• Bachelor's Degree
• Experience with medical billing is a plus.
• Customer service skills and experience.
• Good to Excellent English communication skills is a MUST.
• Must be amenable to work in Night Shift.

Job Type: Full-time

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Language:

• English (Preferred)