Customer Service Representative

• • Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
  • Communicate via ground/air Unicoms and radios;
  • Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
  • Maintain, monitor, and update the systems (may not be required at all locations);
  • Bill and update the landing fee system (Toronto only);
  • Maintain, monitor, and update the system and advise Line Service Crew accordingly;
  • Remain vigilant with security protocols and situational awareness;
  • Ensure communication and coordination between customers, line service, and staff;
  • Coordinate fueling, catering, car rental, hotel booking and reservations;
  • Answer the general number phone lines and forward the calls to the appropriate person;
  • Ensure that all areas of the FBO are clean at all times;
  • Ensure coffee, condiments, and snacks are restocked regularly;
  • Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
  • Any other duties as assigned..

REQUIRED SKILLS:

• • Two years’ experience in a customer service environment;
  • Ability to deliver service that is courteous, discreet, efficient, professional;
  • Knowledge of the standard NATO phonetic alphabet;
  • Proactive, sees and understand the customers’ needs;
  • Strong organizational skills, resourceful;
  • Ability to work under pressure in a fast paced environment;
  • Ability to provide positive attitude while working in a group;
  • Working knowledge of Microsoft Office Products
  • Available to work on different shifts, including weekends and statutory holidays.

• • Post-secondary education is an asset.