Customer Service Representative

Description:
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major brands.

We have multiple Customer Service Representatives positions to commence on Monday 3 February 2025. You’ll receive comprehensive training in the office (approx. 5-7 weeks) and then have the flexibility of working from home 5 days a fortnight.

Salary: $65,000 - $70,000 incl super PLUS applicable penalty rates PLUS annual bonus incentive PLUS more

So, what’s the job?

You’ll be the first point of contact for INBOUND customer enquiries and complaints

You’ll provide follow-up advice and support to both external customers and internal stakeholders

You’ll work to meet the KPI’s and quality expectations of the role

You’ll build relationships and rapport with customers, the cornerstone of our success

And what are we looking for?

We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career.

You’ll be available to work 5 days a week on a rotating roster Monday-Sunday between 7:00 AM and 7:00 PM (AEST) (weekend hours are 9am – 4pm, but you will not be rostered every weekend)

You’ll ideally possess previous contact centre experience or customer service / sales experience

You’ll be able to demonstrate strong verbally and written communication skills

You’ll be a team player and be able to work toward shared goals

You’ll have a quick eye and attention for detail, and be able to use that information wisely

You’ll be on top of your deadlines and match our positive and follow-through attitude

So, why choose us?

We share a global mission to look after travellers, at every step of their journey. We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of customer service professionals, digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists and finance experts.

Job flexibility. We understand that flexibility is really important – our Customer Service Representative positions officer a great hybrid model and a rotating roster which allows further flexibility to your day / week.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, paid volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, and abroad with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

To learn more about working at Cover-More Group, check out our careers and benefits page!

APPLY TODAY AND LET'S GO GREAT PLACES TOGETHER! #LI-Hybrid

Note: these positions start 3 February 2025 but shortlisting will commence now, and interviews will commence January 2025.