Customer Service Representative

Welcome home!

At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:

• Group insurance & retirement plan with company contributions
• Profit sharing plan (not once, but twice a year!)
• Employee assistance program
• Extraflex benefits program (wellness & lifestyle reimbursement program)
• Contribution to the success of a Canada-based multinational company with strong environmental values
• Salary range for the Customer Service Representative is $50k - $60k / year

At Cascades you can develop your full potential, sustainably, by applying your expertise within the Containerboard Packaging Division of our team as the Customer Service Representative:

• Take customer orders either directly from customers or sales representatives.
• Handle customer complaints and/or questions and follow up with appropriate internal personnel (Lab, Production, Purchasing, Accounting) as required.
• Maintain customer files ensuring contact and order information is kept up to date.
• Follow up on customer orders and coordinate with shipping and production to ensure orders are delivered on time.
• Serve as the initial point of contact when new customers call to request information and forward the customer to the Area Sales Representative where required.

Bring out the best in yourself! Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.

You too, put forward your strengths:

• Proficiency in Outlook, Word, and Excel
• Strong communication and interpersonal skills
• 3-5 years of customer service experience, preferably in a manufacturing environment
• Ability to work autonomously and with little direction
• Must be a team player committed to maintaining desired service levels

We look forward to meeting you!

#Manufacturing #CustomerService #respectyourtruenature #revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America.