Customer Service Representative

Job Overview:

At Zomee, we support and empower new moms by providing innovative, helpful, and accessible products that make motherhood easier. Starting with our commitment to nursing mothers through our trusted breast pump medical devices, we aim to grow into a household name that champions the well-being of every mom, delivering solutions that nurture and uplift families worldwide.

Based in Pompano Beach, Florida, Zomee is driven by a passionate team that understands the evolving needs of our customers. We are a woman-owned and family-run business with a strong culture of entrepreneurial spirit and high quality above all else. Join us in our exciting mission to empower and uplift mothers with impactful solutions that make a real difference in the lives of families.

Position Overview:

We are seeking a full‑time, on‑site Customer Service Representative to assist customers—primarily mothers—with product questions, troubleshooting, and issue resolution. The ideal candidate is empathetic, patient, and committed to delivering a supportive customer experience.

Key Responsibilities:

• Deliver compassionate, high-quality customer support
• Manage daily inbound calls and helpdesk tickets
• Troubleshoot Zomee breast pumps and guide customers through solutions clearly and patiently
• Route/escalate calls to the appropriate departments as needed
• Document customer interactions and report recurring issues/trends
• Assist with troubleshooting documentation and evaluation of warranty returns
• Collaborate with team members in a supportive, fast-paced environment

Required Qualifications:

• Strong customer service and communication skills
• Demonstrated empathy, patience, and professionalism
• Ability to troubleshoot and problem‑solve
• Ability to diagnose product issues and escalate when appropriate
• Strong phone etiquette and written communication skills
• Proficient in Microsoft 365 (Outlook, Excel, Teams) and comfortable learning CRM systems
• Able to manage multiple tasks and priorities in a fast-moving environment

Preferred Qualifications:

• Bilingual abilities
• Knowledge of breast pumps or breastfeeding

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person