Customer Service Representative

About us:

Henry Schein is the largest distributor of products and technology to the dental profession, but what really sets us apart is our people. While we’re part of a large global organisation, our Auckland team is small, close‑knit, and incredibly supportive. We combine deep industry expertise with genuine care to deliver a great experience to dental professionals across New Zealand.

About the role:

This is a varied role where no two days are the same. You will support customers via phone, email, and live chat, problem‑solve in real time, and make a genuine difference to their working day.

We are looking for someone who takes initiative, is passionate about delivering great customer service, is confident using software, keen to learn new systems, approaching change with confidence and curiosity. You may be from the dental industry seeking a new challenge or come from another customer‑focused industry.

Your Experience, Skills and Attributes for success:

• A genuine pride in delivering exceptional customer service

• A clinical dental background and an understanding of the demands of our customers’ business environment (advantageous, but is not mandatory)

• You will enjoy communicating from behind the screen confidently and professionally via multiple channels i.e. phone, email, and live chat

• A solutions‑focused mindset, solid judgment and strong problem‑solving skills

• An appetite to continue learning and adapting to change when required

• Applies solid judgement when balancing customer needs and business priorities.

• Excellent computer skills, including MS Office, and the confidence to learn new software systems and technologies

• The ability to work effectively in a fast‑paced environment, balancing accuracy, empathy, and efficiency

• Full, unrestricted rights to work in New Zealand

What do we offer?

• We offer great benefits such as annual funding of Extraordinary Card to go towards health costs, fully subsidised income protection, discounted Southern Cross, n3 / Boost retail card discounts, Birthday leave, wellness initiatives, free parking, and a great employee recognition program.

• Great culture and engagement activities such as #HSCares community and volunteer involvement, social and zero-waste sustainability initiatives where employees can get involved and have fun.

• Henry Schein is the largest distributor of consumables, equipment, and technology services to the dental profession. As the New Zealand arm of a Fortune 500 business, we leverage our international relationships to source and distribute an extensive range of quality products from around the world.

If you have a strong customer focus, and are excited by the opportunity of enjoying success as a team then please apply by submitting your CV.