Customer Service Representative

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.

Our Culture

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

Career Opportunities

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

The Customer Service Representative of PHINIA aftermarket ASEAN will be responsible for managing end-to-end sales order processing (SAP), outbound deliveries, billing, and trade documentation (e.g., Form E/D). He/she will take charge of maintaining customer master data, handling claims, and preparation sales/forecast reports, coordinating with AP HQ on marketing campaigns and events, tracking performance, and suggesting improvements.

KEY RESPONSIBILITIES

Key Responsibilities:

Customer Service & Operations

• Manage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.
• Coordinate outbound deliveries and shipments across multiple warehouses and vendors.
• Execute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.
• Maintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / Form D), and sample arrangements.
• Prepare and monitor regular reports, including sales summaries, forecasts, and outbound performance metrics.
• Handle customer claims and resolve issues related to delivery discrepancies, damages, or documentation inaccuracies in a timely manner.

Marketing & Coordination

• Coordinate with AP HQ Branding & Communications (B&C) team to align local activities with regional marketing objectives and brand guidelines.
• Support execution of marketing campaigns and events, ensuring timely delivery and consistency with regional strategies.
• Act as liaison between regional sales team and AP HQ to ensure clear communication and alignment of priorities.
• Track and report marketing performance, including post-event analysis and campaign effectiveness, with recommendations for improvement.

Requirements

Education

• Diploma or Degree in Business Administration, Supply Chain, or a related field

Experience

• 5 - 8 years of relevant experience in customer service, order management, or sales operations
• Experience working in a multinational corporation (MNC) environment
• Exposure to the automotive or aftermarket industry will be an advantage
• Experience in marketing coordination or event management is a plus
• Hands-on experience with SAP and/or Salesforce is preferred

Skills & Competencies

• Strong organisational and multitasking skills with attention to detail
• Good communication and stakeholder management abilities across regional teams
• Fluent in English and Chinese (both written and spoken)
• Proficiency in additional Asian languages will be an advantage
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong problem-solving skills with a customer-centric mindset

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers

• Humility - Seeking out diverse perspectives and working collaboratively

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse

• Integrity - Taking responsibility for our decisions and doing what is right

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

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Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com .