Customer Service Representative - Cebu

Craving stability with a career path that lets you shine? Look no further! We offer a secure and supportive environment where you can build a fulfilling career.

YOU DESERVE THE BEST - Enjoy these Perks!

• Comprehensive day 1 HMO with 10K medical reimbursement
• Additional HMO coverage for your family + dental coverage
• Free annual Flu vaccine
• Continuous career development and certifications
• Travel & training opportunity oversea
• Regular awards and recognitions
• Comprehensive life insurance
• 24 Paid time offs (with Annual leave conversion)
• Annual appraisal based on merits
• Free daily meals (free breakfast on Mondays & free treats on Fridays)
• Regular engaging company events & promotes work life balance
• Accessible office sites --CEBU CITY, IT PARK
• Employee referral programs

About the role:
As our Customer Support Representative, you'll be the backbone of our campaigns, keeping things running smoothly and providing exceptional support.

You'll have the chance to work with a diverse team of professionals and contribute to projects that impact our organization's success.

This is where you’ll shine:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What you’ll bring in:

• Great Communication and Comprehension skills
• Has at least work in the same or related position for 2 years
• Demonstrates effective people skills and sensitivities when dealing with others.
• General skill in the use of MS Office and other standard software applications required to perform the job duties.
• Ability to work both independently and in a team environment.
• Highly competitive & High-energy individual
• Amenable to work on site - Cebu City (Night)

Ready to find a place where your contributions are valued? Join our team!

Job Types: Full-time, Permanent

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Are your amenable to work on site- night shift schedule (IT Park, Cebu City)

Experience:

• Customer service: 2 years (Required)
• US CSR: 2 years (Required)

Language:

• English (Required)

Work Location: In person