Customer Service Representative (Csr)

About this role:

A7 Recruitment is seeking a Customer Service Representative (internally titled: Branch Product Support Representative) in Banker Connection as part of Consumer, Small & Business Banking.

In this role, you will:

• Take in-bound calls, providing procedural support and resources to branch employees.
• Provide an exceptional internal customer experience on every call.
• Provide resources that allow branch employees to make recommendations on products and services that best accommodate the customer.
• Establish, develop, and maintain positive business relationships with internal partners.
• Collaborate and consult with peers and managers to resolve issues and achieve goals.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• 1+ year of experience interacting with people or customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Excellent interpersonal skills
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• 1+ year of customer service experience
• Solid problem-solving skills
• Ability to perform in a fast-paced and high-pressure phone queue
• Experience meeting customer service or customer satisfaction goals
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues

Job Expectations:

• Ability to work shifts within the business hours of operation as outlined above
• Must be able to attend full duration of required training period

Job Type: Full-time

Pay: Php30,000.00 - Php45,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)