Customer Service Representative (Csr) Onsite Acct

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Qualifications

Requirements

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Open Positions

• Customer Service Representative
• Technical Support Representative
• Sales Representative

Available Accounts and Salary Package

• Retail: Voice/International - Full time Php 17,500 ; Part-time Php 11,000 (THE ONLY WFH ACCT)
• Healthcare: Voice/International - PHP 19,500
• Financial: Voice/International - PHP 19,500 (with 50k SIGN ON BONUS | Week of September 30, 2024 start date)
• Home Appliances: Voice/International - PHP 23,500
• Telco: Voice/International - PHP 24,500
• Hotel Reservation: Voice/International - PHP 27,500
• Telco: Voice/International - PHP 28,000
• Telco: Voice/International - PHP 28,000

Additional Benefits

• Account-based incentives and bonuses
• Night differential pay
• Overtime and holiday pay
• Government-mandated benefits
• HMO coverage

Interview Process

• Account Creation and Pre-screening
• Initial Interview
• Harver Assessment

Final Interview

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php30,000.00 per month

Benefits:

• Paid training

Schedule:

• 12 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Late shift
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Senior High School (Preferred)

Language:

• English (Preferred)