Customer Service Representative (English)

About us:

Since 2014, Spring Financial has been simplifying the lending process for millions of Canadians facing all types of financial circumstances. Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without having to visit a branch!

We are high-energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone – all from the comfort of their own home!

PLEASE NOTE – This is full-time permanent, work-from-home position.

What you will be doing:

• Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) from current clients.
• Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
• Directing all inbound traffic to the correct departments.
  
• Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
• Collecting customer testimonials and handling reviews
• Attending to administration duties such as data entry, funding, and reports

What you need to succeed:

• Passion for problem-solving
• You are a strong listener and customer-focused
• Ability to work independently but love collaborating within a team
• Self motivated and eager to learn new skills
• Familiar with Excel and Google Spreadsheets.
• Nice to have: Salesforce CRM knowledge - but not required

If you do not have all 5 of these items, you can still apply! You'll receive ongoing training from our Team Managers, who have previously performed the same job and will help you to master it!

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

The salary for this position is 20,500-27,000 PHP/monthly