Customer Service Representative (Remote – Belize)

Veterinary Customer Service Representative (Remote, Full-Time – Belize)

Location: Remote (Belize only)

Type: Full-Time

About the Role

A growing network of veterinary clinics serving pet communities across the East Coast and Southern United States is seeking full-time, remote Veterinary Customer Service Representatives based in Belize.

This role focuses on supporting pet parents through high-quality customer service, appointment scheduling, and preventative care communication. The Veterinary CSR will act as one of the first points of contact for clients and play a key role in ensuring a positive, compassionate experience.

What You’ll Do

• Handle inbound and outbound calls with pet owners
• Schedule appointments and manage follow-ups
• Provide basic information on preventative care services
• Communicate calmly and professionally with clients in emotional situations
• Follow structured workflows and internal processes
• Maintain a consistent, empathetic customer experience

Required Skills & Qualifications

• Strong verbal communication skills with clear, neutral English pronunciation
• Ability to speak confidently and empathetically with pet owners
• Comfortable handling both inbound and outbound calls
• Reliable high-speed internet and a quiet, professional home work environment
• Ability to follow structured workflows while maintaining an empathetic tone
• Comfortable working independently in a remote environment
• Must be based in Belize

Nice to Have

Previous experience in:

• Veterinary clinics or animal care environments
• Medical or healthcare scheduling roles
• Call center or customer support roles handling sensitive topics
• Personal experience as a pet owner (strongly preferred)
• Familiarity with appointment scheduling systems or CRM tools

Next Steps

Shortlisted candidates will be invited to complete a short video interview as part of the screening process.