Customer Service Representative/Dispatcher

Customer Service Representative / Dispatcher

$15 - $21 hourly

Do you have a knack for providing awesome customer service? Roto-Rooter Plumbers is looking for a unique individual to join our as a full-time CUSTOMER SERVICE REPRESENTATIVE.

Previous dispatching and accounts receivable experience in the plumbing field a plus!

Must be available to work weekends!

The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.

Essential functions of the position include:

• Provide world class customer service through scheduling, communication and follow-up with our customers
• Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter
• Handle customer issues and make invoice adjustments concerning billing or service
• Secure payment and accuracy of invoices
• Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
• Follow-up with customers to ensure they are happy with our services.
• Follow-up with customers to schedule work on provided estimates.

We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, and thorough knowledge of Fairfield and surrounding areas.

If you are an energetic, self-starter with a focus on achievement, we want to talk to you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person