Customer Success Executive

As a Customer Success Executive, you will be the primary point of contact for our patients, handling
inquiries and providing exceptional customer service over the phone. You will play a crucial role in
ensuring a positive patient experience and contributing to the overall success of our clinic.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.

• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.

• Provide excellent customer service, addressing inquiries and concerns promptly and

professionally.

• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and

improve processes.

• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance

reports.

• Actively promote clinic services through effective communication and cross-selling techniques.

• Identify opportunities to upsell services and packages to enhance customer satisfaction and

revenue.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare

industry.

• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.

• Immediate availability or short notice start dates are highly advantageous.

• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.

• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.

• Strong customer focus, self-motivation, and sales-oriented mindset.

• Proactive, enthusiastic, independent, compassionate, and a positive learner.

• Excellent interpersonal and communication skills.

• Strong multitasking, prioritization, and independent work abilities.

• Proficiency in Microsoft Office and Google Suite applications.