Customer Success Intern

Posted on July 18, 2023 by InternPlug

  • Other
  • 1 Vacancy

Job Description

Job Description

We are seeking a highly motivated Customer Success Intern with a mindset of Marketing that will assist the Customer Success team in driving customer satisfaction, retention, and growth through proactive engagement and relationship-building with assigned customers. The intern will work closely with the Customer Success team to ensure a seamless customer experience. The Intern will be responsible for assisting the team in various tasks related to marketing campaigns, market research, and content creation. The successful candidate will be a quick learner, detail-oriented, and possess excellent communication and organizational skills.
  • Assist in developing and executing marketing campaigns
  • Assist in organizing and attending marketing events
  • Collaborate & develop and implement new marketing strategies
  • Assist in building strong relationships with customers to understand their business needs, objectives, and challenges.
  • Support the team in identifying opportunities for upselling and cross-selling, and work with sales teams to drive revenue growth.
  • Assist in serving as a point of contact for assigned customers, ensuring timely resolution of issues and effective communication.
  • Support the team in conducting regular check-ins with customers to review progress, gather feedback, and identify areas for improvement.
  • Collaborate with internal teams to develop and execute customer success plans, including onboarding, adoption, and retention strategies.
  • Analyze customer data and usage patterns to identify opportunities to enhance the customer experience.
  • Develop a deep understanding of the company's products and services, and use that knowledge to provide guidance and support to customers.
  • Assist in delivering product demos and training sessions to help customers maximize the value of their investment.

Job Requirement

  • Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Communications, or a related field
  • Proficient in Microsoft Office – Word, PowerPoint, Excel, and Google Suite
  • Strong written and verbal communication skills
  • Demonstrated ability to work effectively in a team environment
  • Basic knowledge of SEO, Content writing & Copywriting • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail.
  • Positive attitude and eagerness to lear

Advertised until:
Aug. 17, 2023

Are you Qualified for this Internship Role?

Share with Friends!

Similar Internships

Customer Success Intern - Fall 2023

Are you looking to grow your career and learn more about the world of Paid Social Media and Digit…

Internships by Category

View all

Internships by Location

View all