Customer Success Intern (F2024)

About Us:

VendorPM exists to modernize the way that vendors and property managers work together. We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace. We improve efficiency & reduce costs for property managers while driving new business to vendors across the continent.

We’re one of the fastest-growing Toronto startups, a certified “great place to work,” in 2023 recognized as one of the Best Workplaces in Canada, and backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders, Prudence VC & Navitas Capital.

Our team is passionate about growth, innovation, and collaboration. If you're passionate about making an impact and putting in the work to get there, you’re likely an excellent fit for our team!

What you will do:

• Improve our relationships between VendorPM and our partners. Ensure that we are providing the best possible support in the most efficient way possible.
• Ensure data clean up of documents to be translated into readable data and ready for the implementation process.
• Maintain constant communication with clients (property managers) to engage them with utilizing the platform through the RFQ process.
• Utilizing the tech stack to ensure all required information is kept up to date on the system.
• Support other departments on any ad hoc duties.
• Use your findings to suggest recommendations to refine VendorPM’s onboarding process.

Our Ideal Candidate:

Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems. If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us:

• Must be a student enrolled in a post-secondary institution program during the work term.
• Available to work full-time hours for either a 4, 8, or 12 month term. (Paid Internship)
• You are customer-centric, naturally curious and undaunted by complex problems.
• Communication, emotional intelligence and professionalism are key traits of yours.
• You have the ability to learn new complex software tools quickly.
• Exceptional time management, and multi-tasking capability. You thrive in an environment of uncertainty and change
• Ability to understand, and communicate technical requirements and its impact on the business

Meet your fellow problem-solvers

• Emiel Bril, CEO : https://www.linkedin.com/in/emiel-b-a1a4a187/

Interview Process

We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:

• Interview process step 1: Google Meets call with Recruiter
• Interview process step 2: Interview with Hiring manager

Compensation
$17 - $20/hr

Please check out these short explainer videos to learn more about us!

For property managers: https://vimeo.com/536057964

For vendors: https://vimeo.com/516330777

What's it like to be an employee at VendorPM? Learn more here

https://www.glassdoor.ca/Overview/Working-at-VendorPM-EI_IE4250175.11,19.htm

VendorPM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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