Customer Success Manager

Why join Bannerflow?
Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable Tech Platform for the future.

Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale. As part of the Bannerflow team, you will get the opportunity to work with a creative, enabling, and premium close-based architecture. Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world.

About the Role

We seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.

Key Responsibilities

• Facilitate a smooth onboarding experience for new customers.

• Drive increased usage and engagement with the Bannerflow platform.

• Lead key customer projects, collaborating with stakeholders to deliver success.

• Conduct regular reviews to assess and enhance customer satisfaction.

• Maintain and improve satisfaction levels across your customer portfolio.

• Achieve revenue growth through retention and upsell initiatives.

Skills and Competencies

• 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.

• Proven ability to manage and complete customer projects effectively.

• Strong skills in building and maintaining relationships with customers.

• Excellent verbal and written communication skills in English. Any additional language is a bonus.

• Ability to analyze and report on customer data to drive insights.

• Proficient in upselling and negotiating with customers.

• Demonstrates initiative to drive customer success.

• Prioritizes and meets the needs of customers.

• Effective in quickly resolving issues.

• Flexible and responsive to changing customer and business needs.

• Strong understanding of business principles to drive growth.

• Humble, grounded, and collaborative attitude.

Why join us?
We live alongside our values of Collaboration, Passion, and Challenge; with many events going on at Bannerflow such as Health Month, after works, inspiration sessions, workouts, and hackathons, there’s something for everyone. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.

We offer a hybrid workplace and a competitive compensation package including pension according to ITP1, health allowance, parental leave top-up, and health care insurance.