Customer Success Manager (Parental Leave)

Seeking a Customer Success Manager with SaaS Expertise

Customers are the lifeblood of any company. And now that one of our Customer Success Manager is leaving us on maternity leave, we are looking for someone to replace her during the period March 2025 to December 2025.

In this role you need to be fluent in both German and English and there is a possibility to work from either one of our Swedish or German offices. You will mainly work with our customers in DACH.

Embrace the opportunity to make a significant impact and join our team of passionate professionals dedicated to our clients' success.

Your New Adventure Begins Here

Use your interest in PR and communication and expertise in customer insights to guide our clients through their journey. Your adaptability, tech savviness and service mindset will enable you to thrive in this role.

You Will:

• Own the entire relationship within the assigned portfolio of customers.
• Support and nurture customers throughout the entire customer life cycle (from onboarding to advocacy)
• Establish a strategic trusted PR-advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training.
• Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
• Proactively identify risks and implement measures to enhance usage and adoption.
• Maximizing growth through potentially identified up sell opportunities.
• Advocate customer needs/issues internally through cross-departmental dialogue.
• Work with your CSM peers and Sales to develop the customer journey further and improve efficiency in our services.

What You Bring to the Table

• Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
• Good experience in SaaS service delivery or corresponding service models.
• Experience with enterprise CRM or customer service application.
• It is an advantage that you have an understanding of PR and communication.

We Offer You

• An engaging role where your contributions have a direct impact on client success and satisfaction.
• A collaborative, inclusive work environment where innovation and ideas are always valued.
• Benefits tailored to your well-being, including health initiatives and flexible working arrangements.

Our workplace is nurturing, diverse, and committed to growth, ensuring our team excels personally and professionally. Join us in shaping the future of PR!

Excited by the opportunity? Apply today!

Mynewsdesk works actively to ensure that our workplace is fulfilling for everyone regardless of gender, age, ethnicity, sexual orientation, religion, or disability.

We have fun, we innovate and we provide a market-leading PR platform.

Questions?

Reach out to Hiring Manager kristina.pilkinton@mynewsdesk.com or
Talent Acquisition Manager linda.stuve@mynewsdesk.com

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