Customer Success Manager - Shopify Expert With Technical Knowledge (In-Office)

We are a fast-growing startup revolutionizing the e-commerce industry with an AI-powered, video-first approach that empowers brands and retailers. As we expand, we’re seeking a Customer Success Manager to play a pivotal role in managing client relationships, guiding product integration, and contributing to the development of our platform.

As a Customer Success Manager, you will be the primary point of contact for our top-tier e-commerce clients, which include leading brands like Rhone, Rhode, Fenty Beauty, Volcom, Feastables, and Toys'R'Us. Your role will not only be focused on delivering exceptional service but also on influencing product development by collaborating with the Development and Product teams to ensure customer insights drive the evolution of our platform.

What You’ll Do

• Champion Customer Success: Own relationships with key clients, identifying opportunities to optimize their experience and ensuring their long-term satisfaction.
• Drive Product Direction: Work closely with Product and Development teams to relay customer feedback, influence feature roadmaps, and advocate for new platform capabilities.
• Leverage AI Tools: Define and improve workflows using in-house AI agents, driving innovation in the customer experience.
• Lead QBRs (Quarterly Business Reviews): Present insights, optimization strategies, and recommend best practices aligned with each client's business goals.
• Promote Product Adoption: Develop strategies to ensure customers are fully utilizing our platform’s features, both existing and new.
• Foster Cross-Functional Partnerships: Collaborate with Marketing, Product, and Sales teams to align on strategic goals, share insights, and drive continuous improvement.
• Monitor & Report: Track client health metrics and usage patterns to identify trends, recommend improvements, and ensure optimal outcomes.

Who You Are

• A proactive problem-solver with strong communication and relationship-building skills.
• Passionate about technology and eager to learn more about the product’s technical aspects.
• A bridge-builder who can translate complex client needs into actionable product recommendations.
• Highly organized and detail-oriented, able to juggle multiple projects and deadlines effectively.
• No prior experience required—we value sharp thinkers, creative doers, and self-starters above all else.
• Data-informed and user-focused, skilled at interpreting feedback and trends to enhance the customer experience and drive product improvements.

Why This Role is Exciting

• Directly impact some of the biggest brands in e-commerce and help them achieve success using our platform.
• Shape product offerings by collaborating with Development and Product teams and ensuring customer insights are prioritized.
• Be part of a fast-paced, innovative environment where your ideas can directly shape the future of the product.
• Gain exposure to cross-functional teams, bringing your recommendations to life in the product.

This is a full-time position based in Makati, requiring in-office work five days a week.

If you're excited about driving success for leading brands, leading strategic product initiatives, and being a vital link between clients and product teams, we’d love to hear from you!

Job Type: Full-time

Pay: Php68,750.00 - Php72,500.00 per month

Schedule:

• 8 hour shift

Experience:

• Customer Success Manager: 5 years (Required)
• Client Facing: 4 years (Required)

Work Location: In person