Customer Success Manager, Sweden

Want to Impact Frends Growth Journey?

At Frends iPaaS, we are dedicated to redefining the future of integrations and automatization. Our mission is to make integrations fast, easy, and transparent.

As we continue to grow rapidly, we are strengthening our Frends Sweden team. As a result, we´re looking for a new sales oriented Customer Success Manager.

Frends eiPaaS is our own modern, low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. Frends is recognized in the Gartner Magic Quadrant for Integration Platform as a Service, Worldwide. Frends is chosen as one of the best integration platforms on the peer-to-peer review platform G2, earning badges for "Easiest Setup", "Fastest Implementation" and "Easiest Admin". Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

In this role, you will be responsible for maintaining and developing cooperation with our Frends customers and partners and customer satisfaction together with our experts. You will ensure the value of our product to new and existing customers. Your work will consist of onboarding, supporting, and consulting our various customers, and you will be the single point of contact in operational matters and sales.

What You´ll Do?

• ensure product value for new and existing customers and grow our customers to the next level
• customers and partner meetings
• consulting of Frends best practices
• helping new customers in onboarding Frends and coordinating Frends trainings
• deployment and managing of ticketing and documentation tools
• establishing basic practices and rules for development
  
• daily communication and cooperation between the customers and Frends teams (technical experts, CSM´s, sales, R&D, OPS)

️ Read more about the role from our blog.

We offer you

• a competitive salary adequate to your expertise
• exciting and challenging role in a growing team
• growing field of integrations where it's worth investing your time and skills
• opportunity to be a crucial part of Frends growth journey
• own modern expanding Nordic platform Frends with our own R&D
• safe and modern workplace - we stand firm with a strong backbone
• an employer who supports in various life situations and invests in people´s happiness
• low hierarchy and an open atmosphere - be yourself and ask whatever you have in mind
• skilled co-workers and a supporting supervisor and team - you are not left alone
• dynamic and evolving Frendszone with the cornerstones of trust, freedom, flexibility, and responsibility
• flexible working times and hybrid work mode in Sweden (visiting our Stockholm office is required on a weekly basis)

Read from our blog why talents choose Frends and why Frendszies stay with us.

What You Bring

The ideal candidate will already have work experience in the SaaS sector in a similar role and great skills as a conductor of customer relations.

We highly value excellent communication skills, a positive and sales-oriented mindset, curiosity about learning new technologies, and the ability and willingness to work in a growing, dynamic, and fast-paced IT environment. As a person, you are flexible and proactive and enjoy cooperation with different stakeholders and new environments. You are interested in customer's needs and businesses and want to understand and further develop and grow them.

To succeed in this role, we also value

• a couple of years of experience in a similar role in the SaaS field.
• technical understanding and curiosity toward technical solutions.
• business-centric thinking and capability to grow our customers to the next level.
• experience in IT services related to IT solutions and needs for various life-cycle stages.
• experience in development practices and making everyday life run smoothly in accordance with the best practices.
• professional English and Swedish and living in Sweden (visiting our Stockholm office is required on a weekly basis)

Interested in joining us?

If you want to impact and join our growth journey, please contact us and let us know more about you!

Need more information? You can contact Elina Salo, Frends People Integrator (elina.salo@frends.com).

Additional Information

• The application period is until 12.1.2025, but please note that we will start reviewing the applications immediately, and the role will be filled as soon as the right person is found.
  
• The start is flexible according to your situation.
• The role requires fluent Swedish and excellent English, as well as living in Sweden.
• We support hybrid work mode, but we also require you to visit our Stockholm office in Katarinavägen weekly.
• The salary will be a fixed monthly salary plus a bonus model.
• The role will report to the Head of Customer Success.
• Our recruitment process: To ensure a smooth and informative process, we will have online discussions with our People Integrator and COO and a live meeting in the Sweden office with our Sweden Regional Director. Reference checks are also included in our process.
• Please note that we accept applications for this position only through our career website.

Want to know more about Frends?

Frends eiPaaS is our own, Nordic, modern, low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic, Europe and global markets. It has been and is constantly being developed by our own R&D team.

Visit our webpage. Check out our use cases. Listen to our webinars. Learn more about Frendszone from our blogs.