Customer Success Partner That Builds The Engine While Driving The Car

Customer Success Partner that builds the engine while driving the car - that’s the real job. Customer Success at Prisjakt already exists. We have customers, relationships and real work happening every day. What we don’t have (yet) is the structure, rhythm and clarity that turns good effort into a truly scalable, high-performing function.

That’s where you come in.

You won’t be stepping into a fully packaged CS machine. You’ll be a key part of building how Customer Success should actually work here while actively working with customers at the same time. It’s not a blank page, but it’s definitely a draft. And you’ll help write the next chapters.

You’ll be part of our Customer Retention team within CX and Sales. That means this isn’t a side project. It’s real customers, real expectations and real impact. From day one.

You will:

• Build and refine high-performance CS processes – onboarding, follow-ups, prioritization and ways of working that increase productivity and clarity.

• Stay close to customers – guiding them through implementation, optimization and everyday challenges, not from a distance but in real conversations.

• Work tightly with product and sales – translating customer reality into better decisions, smoother handovers and clearer expectations.

• Identify friction and fix it – whether it’s a workflow that slows us down, unclear ownership, or feedback that isn’t acted on.

• Turn insight into action – spotting patterns in customer needs and helping the organisation respond, not just listen.

This will feel familiar to you:

• Have several years of experience in Customer Success or similar roles, where you’ve been part of and supported set up, improved and scaled CS processes.

• Are comfortable balancing hands-on customer work with process building and prioritisation.

• Have worked closely with product and sales and understand how those collaborations succeed (or fail).

• Are technically curious and confident discussing product behaviour, integrations or limitations.

• Are fluent in Swedish and English, and experienced in both digital and in-person customer meetings.

• You’re senior in how you think and act but not in chasing titles or prestige.

• You’ve been around long enough to know that Customer Success isn’t about heroics. It’s about repeatable, sustainable ways of working that help both customers and colleagues.

Why Prisjakt?

We believe people do their best work when they don’t have to pretend to be someone else. That’s why honesty, curiosity, and care are at the heart of everything we do, whether we’re writing code, collaborating with teammates, or helping users make smarter choices. You’ll join a calm, thoughtful culture that values long-term thinking over fast fixes and you’ll get two paid hours a week to focus on your wellbeing (whatever that means for you).

Want to get a feel for what life’s like here? Check out our culture book.

We review applications continuously so if this sounds like your kind of challenge, we’d love to hear from you.