Customer Success Specialist

Job Description:

• Maintaining and regularly communicating with customers to ensure satisfaction for public cloud services.
• Designing and providing cloud migration solutions, guidance documents, and technical proposals for named account customers.
• Configuring quotations based on customer requirements.
• Outputting summaries of best operational practices.
• Exploring customer cloud opportunities and identifying business and technical pain points to deliver targeted solutions.
• Improving customer satisfaction and executing continuous operation activities, including communication, requirement management, technical support, timely responses, and resolution of operational issues.

Qualifications:

• College graduate with any 4 years course
• Good English proficiency.
• Familiar with Public Cloud Services
• 2-5 years of relevant job experience
• Strong communication and expression skills, able to communicate customer in technical or solution workshop .
• Strong sense of responsibility and customer success orientation, commitment to customer success with a proactive approach to coordination and collaboration.
• Highly self-motivated, continuously learning and improving to adapt to changes and new requirements in the cloud industry.
• Willing to relocate at BGC, Taguig.

Note: Competitive Salary and Quarterly Bonus.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

Work Location: In person