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Customer Support Account Manager

Posted on April 1, 2025 by Cook Group

Bloomington, United States of America
$58350.0 - $82516.0

Full Time

Overview:

The Account Manager will be the liaison between customers and cross-functional internal teams, ensuring our solutions are timely and successfully delivered according to customer needs and improving the entire customer experience.

Responsibilities:

Central point of contact for strategic interactions with the customer for all matters, including non-clinical inquiries, and assist with urgent requests or issue escalations as needed.
Provide analysis of possible operational efficiencies (including order rejections, order frequency and patterns, freight analysis, GS1 standards, etc.).
Effectively navigate internal stakeholders (Operations, Warehouse, Customer Support, AR, Product Management, Regulatory) on behalf of the customer to represent their needs.
Develop a trusted advisor relationship with target accounts, corporate stakeholders, and Divisions.
Provide published and customized reporting for customer and internal functions.
Develop and implement strategies to enhance customer experiences by understanding their account needs and determining the most effective ways to fulfill those needs.
Identify, pursue, and support new business opportunities.
Work closely with project teams to pilot and implement solutions for target customers.
Attend meetings (either remote or in person) with the customer to foster the account relationship and bring feedback to the department.
Facilitate continuous improvement projects relative to assigned accounts.
Provide direct support to account executive(s) serving as primary account lead at targeted accounts, cross-divisionally.
Must maintain company quality and quantity standards.

Qualifications:

Education and/or Work Experience Requirements:

Bachelor's degree or experience of such kind and amount as to provide a comparable background.
3 years proven work experience as an Account Manager, Key Account Manager, or other relevant experience.

Qualification Requirements:

High analytical skillset, comfortable working with large amounts of data, with extreme proficiency in spreadsheet creation and manipulation
Able to present, communicate, and influence effectively internally and externally at all levels within organizations, including executive audiences.
Must have effective communication skills and ability to work in collaborative and independent work situations and environments with minimal supervision.
Ability to remain calm and receptive in fast-paced situations.
Experience in delivering client-focused solutions based on customer needs.
Working knowledge of continuous improvement and project management preferred.
Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Physical Requirements:

Ability to travel domestically and provide occasional after-hours support.
Works under general office environmental conditions.
Sitting for extended periods.
Utilizes close visual acuity for working with computers and equipment.
Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.

Advertised until:
May 1, 2025

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