Customer Support Agent - Italian / English Speaking

Let's shape the future of recruitment together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, with 200,000+ users in 90 countries worldwide.

Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun!

Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.

Right now, we’re growing our Customer Support team and looking for an Italian-speaking Customer Support Agent based in our Stockholm HQ.

About the Role:
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.

What You’ll Be Doing:
Provide friendly, fast support via live chat (Intercom), and email
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify, verify, and report bugs, and keep customers in the loop
Create helpful self-service content (FAQs, guides, etc.)
Build strong relationships by being proactive and genuinely helpful

What We’re Looking For:
You're fluent in Italian and English, written and spoken
You bring solid experience in customer support (bonus if it’s in SaaS)
You think analytically and enjoy learning new things
You’re a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others

What You’ll Get:
25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
‍‍ A supportive, friendly team + fun social events
Your own starter kit: MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you!
Location
This is a hybrid remote role based in Stockholm.