Customer Support Assistant Manager - Finance

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4PM to 12PM Manila time

Pay range: Php 32,000 to 43,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are seeking to appoint an enthusiastic and dynamic Customer Support Assistant Manager - Finance, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever-increasing demand for our services.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage (with free 2 dependents) and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Customer Support Assistant Manager (Finance)?

You will assist the Customer Support Manager – Finance and Quality Assurance to conduct audits on processes to ensure invoice dispute information is recorded accurately.

You will work closely with internal colleagues, providing finance data from invoice disputes to ensure that our products, services, and support meets the needs of our customer.

Key accountabilities include:

• Respond to customer inquiries via phone and email in a timely and professional manner
• Gaining specialist knowledge and assisting with training and supporting new colleagues
• Collating contact data, customer feedback and insight
• Collate and analyse customer entry and invoice data to enable you to provide invoices and detailed financial information to customers
• You will create, update, and maintain financial reports for the Customer Support team

What makes you the ideal candidate for this role?

• Proficient use of Microsoft Office products (Outlook, Excel, Word. Power BI)
• Good communication skills, both written and verbal in English
• Experience of learning management systems would be an advantage; full training will be given.
• A proven track record in administration, ideally in a customer facing role and working with a large workload
• Accuracy and excellent attention to detail
• The ability to work effectively under pressure and to tight deadline

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.