Customer Support Representative (Chinese)

Job Title: Customer Service Specialist
Location: Sunnyvale, US (Hybrid)
Department: Global Business Service & Support - Payments
Type: -Long term Contract- Possible for convert to Permanent
Pay rate: $30.00 per hour

Job Description

Join a global leader in talent acquisition and HR solutions! We’re seeking a dedicated Customer Service Specialist to provide exceptional support to clients through hotline, email, and live chat. If you’re passionate about delivering outstanding service and building lasting relationships, this role is for you.

Key Responsibilities

• Respond to client inquiries via hotline, email, and live chat, ensuring accurate and timely resolutions.
• Handle client service needs, including account updates, issue resolution, and guidance on processes.
• Investigate and resolve customer complaints, escalating issues as needed to ensure satisfaction.
• Manage client data and interactions effectively using CRM tools.
• Collect and share customer feedback to help improve products and services.
• Build lasting relationships with clients by understanding their needs and offering tailored solutions.

Requirements

• experience in customer service, client support, Sales admin or similar roles.
• Banking/Payments/Finance/Fintech and related experience are preferred
• Proficiency in both English and Chinese/Mandarin is required to support and communicate effectively with our diverse client base.
• Experience with email, calls, and CRM tools for client handling is highly preferred.
• Empathy and professionalism in customer interactions.
• Adaptability to new tools and technologies in a fast-paced environment.
• High school diploma or higher education in Business, Finance, Marketing, or a related field is preferred.

Why Join Us?

• Competitive pay of $30/hour.
• Opportunity to work in a dynamic, global team environment.
• Be part of a company that values diversity and inclusivity.

About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected group status. IntelliPro emphasizes inclusivity and ensures that its hiring and interview processes accommodate all applicants' needs. Learn more about our commitment to diversity and inclusivity at https://www.intelliprogroup.com/.

Job Type: Contract

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Shift:

• Morning shift

Language:

• Chinese (Required)

Ability to Commute:

• San Jose, CA 95110 (Required)

Work Location: In person