Delivery Manager – Finance

KEY RESPONSIBILITIES

You will:

• Develop and maintain delivery frameworks, governance standards, and operational controls for large-scale

F&A operations (R2R, P2P, O2C).

• Ensure delivery models, SLAs, KPIs, and controls are operationally feasible and optimized for speed, quality,

scalability, and cost efficiency.

• Validate upstream inputs across O2C, P2P, and R2R to ensure accurate downstream processing and

minimize defects.

• Collaborate with cross-functional leaders—including clients, finance stakeholders, and internal delivery

teams—to ensure aligned execution and outcomes.

• Work with enablement and analytics teams to convert business requirements into actionable plans,

dashboards, and operational reporting.

• Continuously enhance delivery models, capabilities, and tools to maintain alignment with client contracts and

organizational standards.

QUALIFICATIONS

• Extensive experience leading F&A delivery across R2R, P2P, and O2C in a BPO or shared services

environment.

• Strong background in service delivery management, including SLA governance, productivity, quality, and

accuracy.

• Solid understanding of large-scale F&A operating models, controls, and continuous improvement

methodologies.

• Deep knowledge of billing, collections, disputes/deductions, cash application, order & credit management,

and master data processes.

• Experience with ERP platforms (SAP, Oracle, Salesforce or similar) and related process integrations.

• Strong analytical and problem-solving abilities, with a proven ability to resolve complex delivery challenges.

• Proficiency in performance management tools (SLA dashboards, trackers, issue logs) and disciplined

documentation practices.

• Knowledge of forecasting, capacity planning, and operational risk controls within F&A shared services.

• Minimum of 7 years in management roles overseeing 50+ headcount across multi-functional teams.

• Excellent leadership, communication, and stakeholder management skills with the ability to influence

outcomes across teams.

Location: Eastwood City Libis/UP Ayala Techno hub

Work Set-up: Full Onsite

Schedule: Night shift/Rotation