Desktop Support Technician || San Ramon, Ca || Onsite

Job Overview

As a Desktop Support Technician, you will be responsible for providing technical assistance and support to company employees for computer systems, hardware, and software. You will ensure proper functioning of all desktop systems and resolve any technical issues that may arise.

Duties

• Project Support: Participate in IT projects such as system upgrades, application rollouts, or infrastructure changes.
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
• Maintains detailed and accurate records in workload management, asset management, and administrative applications.
• Provides tier I and II support in all areas of the organizational service portfolio.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Accurately follows documentation and checklists to ensure efficiency and consistency.
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means.
• Provide customer service support to both internal users, external customers, and vendors on JMH’s Network.
• Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
• Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
• Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
• Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: On the road