Dublin City University - Sales And Operations Coordinator - With Second Language

Dublin City University - Sales & Operations Coordinator - With Second Language

DCU International Academy is part of Dublin City University. Based at DCU Glasnevin Campus, DCUIA provides training courses to international students and has a separate business unit providing professional language services to corporate and individual clients.

We are now recruiting for the position of Sales & Operations Coordinator - With Second Language for the support of our international programmes.

Role Duties:

This role will support the sales and operations departments of the business, and duties may include:

• Involvement in the sales process, including client liaison, data entry and management of student files, booking assignment, raising invoices, accounts receivable duties.
• Accommodation placement of international students.
• Face to face liaison, telephone and email communication with students and other stakeholders.
• International travel as part of the role is possible.
• Use of CRM software and other operations control processes in the company.
• Supporting DCU IA student assistance line - on occasional selected dates (pre assigned weeknights and weekends).
• Performing assigned duties in line with DCU LS policies and SOPs. Meeting KPIs as assigned by business unit.
• Other ad-hoc duties as deemed necessary by business requirements, including airport arrivals, guest visits and increased operational role in peak periods.

The role will report in to Director / Manager level at DCUIA.

Experience Required:

We invite application from candidates who meet the following criteria:

• Proficient in MS Office suite and Gmail suite.
• Strong communicator (written, spoken and in person), with high attention to detail.
• Flexible, understands that the nature of the role may evolve, and has high capacity for teamwork.
• Proficiency in English and a second language. Spanish, Mandarin or French an advantage.
• Previous experience working with software in the hotel or service sector (desirable).
• Previous experience using Class system and Hubspot CRM system (desirable).

Package Details:

• Salary is dependent on experience, payable monthly, in arrears.
• 25 days annual leave per year (4 of these days must be mandatorily taken at Christmas time)
• Position offered as a 12 months fixed term contract.
• This is a face-to-face role, based at DCU Glasnevin Campus.
• Hours of work – 08.00hrs-16.00hrs Monday to Friday, with occasional requirement for weekend work in peak periods.

Interview Process / Timelines:

The interview process is as follows:

Application deadline 17.00hrs, 28 January 2025.

• Round 1 Interview – Via video meeting
• Round 2 Interview – Face to face

The successful candidate will be required to start work at DCU IA in March 2025.

Applications & Informal Enquiries:

Please send applications (CV & Cover Letter) or informal enquiries to niall.martin@dcu.ie with ‘Sales and Operations Coordinator Role’ as email subject title.

Dublin City University is an equal opportunities employer. In line with the Employment Equality Acts 1998 – 2015, the University is committed to equality of treatment for all those who engage with its recruitment, selection and appointment processes.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• This is a full time onsite role. Please confirm that you understand this.
• Are you fluent in Spanish or Mandarin or French? List all that apply.

Work Location: In person

Application deadline: 28/01/2025
Reference ID: SOAP22025
Expected start date: 03/03/2025