Ecommerce Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle all customer communication through online marketplaces and phone calls.
• Ensure customer satisfaction by addressing and resolving customer concerns promptly.
• Provide product information as need.
• Recommend products when necessary.
• Conduct research to solve shipping issues.
• Conduct catalog research to verify product fitment.
• Monitor marketplace returns.
• Monitor and manage marketplace claims and disputes.
• Maintain a comprehensive understanding of all company products and related systems/sales platforms.
• Maintain a comprehensive understanding of customer service and marketplace guidelines.
• Adhere to customer service guidelines to meet company standards and comply with metrics.
• Data entry as needed to create RMAs.
• Uphold a high level of professionalism.
• Undertake additional responsibilities and tasks as directed by Customer Service Manager.

QUALIFICATIONS (Education, Experience, & Skills required)

• High School Diploma or an equivalent qualification; or an equivalent combination of education and experience. Bachelor’s Degree Preferred.
• 2+ years experience in a call center customer service environment.
• 1+ years experience working with Amazon seller central.
• 1+ years experience working with Ebay seller hub.
• 1+ years experience working with Walmart seller center.
• Channel Advisor experience preferred.
• Knowledge of rotating electrical and other vehicle components a plus.
• Knowledge of Freshdesk a plus.
• Knowledge of Infor LN (BAAN) a plus.
• Demonstrate strong problem-solving abilities.
• Capable of following instructions and responding to management direction.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Exhibit experience working collaboratively in a team environment.
• Possess strong verbal and written communication skills.
• English is required; spoken and written.
• Spanish preferred.
• Ability to learn fast.

Job Type: Full-time

Pay: Php294.81 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday