Ecommerce Specialist - Magento

Be a part of our fast-growing team and unchain all the possibilities!

What is your mission?

We are seeking a highly skilled, Magento-certified eCommerce Specialist to manage and enhance our Magento platform. This role will involve overseeing the daily operations, monitoring performance, and driving continuous improvements for our eCommerce sites to ensure a seamless user experience and maximize operational efficiency. The ideal candidate will possess in-depth expertise in Magento, including its architecture and core features, along with a strong understanding of third-party eCommerce systems. A solid grasp of eCommerce operations and best practices for site optimization is also essential.

You will provide the best service to our partner brands by performing these tasks:

Platform Configuration & Maintenance

• Ensure all Magento configurations are correctly set up and operating as expected, including product settings, shipping methods, payment gateways, and tax rules.
• Regularly audit and update system configurations to ensure they align with business requirements and best practices.
• Troubleshoot and resolve configuration-related issues to ensure smooth platform functionality.

Performance Monitoring & Optimization

• Conduct regular performance checks to ensure the Magento platform is running efficiently, including site speed, uptime, and errors.
• Identify and implement optimizations to improve site performance, user experience, and overall system efficiency, working with IT teams as needed.

Order Management & Workflow

• Oversee the seamless flow of orders through the system, ensuring that customer orders are processed accurately and in a timely manner.
• Monitor order status updates, payment processing, and shipment tracking to ensure smooth fulfillment and customer satisfaction.

Support for Business Change Requests

• Collaborate with business stakeholders to support change requests, such as adding shopper types, translations, or other functional configurations.
• Implement configuration changes as needed, ensuring minimal disruption to site functionality and business operations.
• Assist with the rollout of new features or initiatives, ensuring they are properly tested and aligned with business goals.

Site Maintenance & Issue Resolution

• Proactively monitor the site for any operational issues, including broken links, error pages, or malfunctioning features, and ensure prompt resolution.
• Collaborate with technical teams to apply patches, updates, and bug fixes to ensure platform stability and security.
• Maintain a strong focus on minimizing downtime and disruptions to the customer experience.

Integration Management

• Ensure third-party integrations (e.g., payment gateways, shipping providers, CRM systems) are functioning correctly and data is flowing as expected.
• Troubleshoot any issues with third-party systems and work with vendors to resolve integration-related problems.

Security & Compliance

• Ensure that Magento configurations are compliant with data security standards and regulatory requirements (e.g., PCI-DSS, GDPR).
• Monitor for potential security vulnerabilities and work with IT teams to address and mitigate risks promptly.

User Experience Support

• Assist in maintaining a smooth and intuitive customer experience across all devices, including desktop and mobile.
• Work closely with design and marketing teams to ensure that site content, promotions, and product pages are accurate and visually appealing.

Process Improvement

• Continuously assess and improve Magento workflows and administrative processes to increase operational efficiency.
• Provide recommendations for improving site operations, including automation of manual tasks and streamlining internal workflows.

Documentation & Knowledge Sharing

• Maintain clear and up-to-date documentation of Magento configurations, processes, and troubleshooting steps to ensure consistent, efficient operations.
• Share knowledge with team members and provide training on Magento best practices as needed.

Who are we looking for?

• A Bachelor's degree in a relevant field or equivalent experience.
• At least 5 years of experience in a B2B eCommerce environment.
• Strong expertise in managing eCommerce websites or similar functions.
• In-depth knowledge and experience in Magento development.
• Extensive experience working with Jira Software.
• Magento certification is a plus.

Company Perks

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks

Job Types: Full-time, Permanent

Pay: Php80,000.00 - Php110,000.00 per month

Benefits:

• Additional leave
• Company events
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Schedule:

• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• B2B eCommerce: 5 years (Required)
• Magento: 3 years (Required)
• Jira: 2 years (Required)