El1 Assistant Director, Practice Support & Account Management

Overview of the Team

Claims Operations is a large, multi-disciplinary team delivering high performance claims management. The team is made up of Claims Teams and a Practice Support and Account Management (PS&AM) Team. The team works closely with the Injury Management and Return to Work Support Team and Claims Administration and Income Support Team, collaborating to achieve positive outcomes for employees and employers. Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or claim types. The team is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving claim outcomes for that portfolio.

Overview of the Role

The Assistant Director, Practice Support and Account Management leads a small team of employer account managers who provide support and monitoring of claims trends as part of their role. The team is focused on implementation of individual employer account management plans, providing service & guidance to employers, and assisting the claims teams improve performance of claims operations against targets and performance measures where required. The Assistant Director PS&AM is also responsible for the management of the Technical Support Officers, who provide induction services for new starters, technical training and subject matter expertise to the claim’s operational teams. The Assistant Director, Practice Support and Account Management reports to the Director, Claims Operations.

Qualifications and Experience

Highly Desirable

• Tertiary qualifications in a relevant field such as law, health, compensation, business or management.
• Experience in an insurance or injury compensation account management

Desirable

• Experience working in a public sector context

Eligibility and Specific Conditions of Employment

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au