Eligibility Specialist
Posted on July 18, 2025 by Washington County, MN
- Amnat Charoen, United States of America
- $27.0 - $37.0
- Full Time
JOB SPECIFICS
Job responsibilities include determining eligibility and performing ongoing case management for Families programs in Maxis.
Family programs include SNAP (Supplemental Nutrition Assistance Program), MFIP (Minnesota Family Investment Program), DWP (Diversionary Work Program), CCAP (Child Care Assistance Program), and Maxis MA health care programs. Eligibility Specialists are responsible to conduct interviews, process incoming verifications, make determinations, and provide referrals for other services if appropriate.
Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment where differences are valued and accepted. We believe diversity benefits and enriches our work and helps us to effectively deliver services to our employees and communities.
DESIRABLE EXPERIENCE:
- Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds
- Experience or training in the production process in MAXIS, METS, and/or MMIS.
- Paid work experience determining program eligibility in Minnesota for public assistance programs such as SNAP food support, Medical Assistance, MinnesotaCare, cash assistance, child care assistance, or another state's equivalent.
- Completion of the internship for the Minnesota State College Public Welfare Financial Worker Program.
- Associates degree or higher in behavioral sciences, human services, accounting, math or business.
- Experience providing customer service (both in person and over the phone) in a high volume setting.
HOURS / DAYS: 8:00 a.m. - 4:30 p.m. Mon-Fri. Work schedules (hours and days) and location are subject to change based on department needs. Primary location is flexible and could be Stillwater, Woodbury, Forest Lake, or Cottage Grove.
ANTICIPATED HIRING RATE: $27.72 - $37.77 Hourly
E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation Poster
Right to work Poster
JOB SUMMARY
The Eligibility Specialist determines client eligibility, provides case management and helps achieve service goals for health care, employment, veterans and other public assistance programs using an advanced level of technical knowledge of multiple programs, departmental processes, and automated caseload administration.
EMPLOYMENT CRITERIA
MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalency) and two years of paid work experience in a Social Services or Human Services agency; or completion of at least two years of post-secondary education and one year of paid work experience in a Social Services or Human Services agency; or completion of the Minnesota State College Public Welfare Financial Worker or Human Services program.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.
Core Competencies outline essential business and professional traits necessary to perform this job.
- Promote a diverse, culturally competent, and respectful workplace;
- Demonstrates ability to apply the principles and practices of public human services programs;
- Demonstrates ability to conduct interviews;
- Demonstrates ability to explain complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds;
- Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives;
- Demonstrates ability to analyze and interpret written, numerical and verbal data from various sources;
- Demonstrates ability to enter data accurately into a applications such as Excel and Word;
- Demonstrates ability to perform mathematical computations accurately and quickly; and
- Demonstrates ability to prepare, clear, concise and accurate records and reports.
DUTIES & RESPONSIBILITIES
Provide eligibility determination and case management for clients in need of public assistance:
- Review applications;
- Interview applicants and collect required documentation;
- Explain rules and regulations of the programs and potential outcomes;
- Verify the completion and accuracy of documentation, analyze information, and apply complex policy and law to determine eligibility;
- Approve, modify, and terminate eligibility for public assistance programs;
- Impose sanctions and other penalties for non-compliance;
- Assess emergency situations, determine immediacy of needs and requirements for resolution and intervention;
- Provide public assistance case management using multiple systems;
- Maintain concise and accurate records to ensure program integrity;
- Interpret and apply federal, state, local policy and administrative procedures in determining eligibility;
- Mentor, train, and provide technical assistance to other staff;
- Collaborate with employment counselors, social workers, nurses and other internal and external partners to assess client needs and coordinate service plans; and
- Collaborate with the investigative agency to identify and refer potential welfare fraud situations and overpayments.
Perform other duties as assigned.
WORK ENVIRONMENT
Work is sedentary in nature performed within the Government Center or satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Advertised until:
Aug. 17, 2025
Are you Qualified for this Role?
Click Here to Tailor Your Resume to Match this Job
Share with Friends!
Similar Internships
Enrollment and Eligibility Specialist
Overview: Prime Healthcare is an award-winning health system headquartered in Ontario, California.…
Recent Internships
Get Email Updates!
