Engineering Administrator

Who we are?
Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.
Job snapshot
Healthcare 21 are currently looking to recruit an Engineering Administrator to work on the Call and Parts Management Team.
This is an exciting opportunity for an individual to join a leading and expanding Healthcare Company. The candidate should be highly motivated, ambitious and dedicated with excellent attention to detail.
The successful candidate will work as part of our Call and Parts Management Administration Team; liaising with clinicians, clients, suppliers and other relevant departments within Healthcare 21. You will also support the Field Based Engineering Team in terms of scheduling/prioritising workload, handling orders, resolving customer queries, processing parts orders, managing warranty returns, invoice preparation and any other associated tasks required on a daily basis.
Location: Blarney

Responsibilities:Key Responsibilities are not limited to but will include:
Allocation and scheduling of service tasks for a team of engineers
Liaising with engineers to ensure that response times are adhered to
Dealing with customer queries efficiently through effective communication
Managing client accounts on dedicated software package
Report writing
Preparation of documentation for weekly/monthly invoicing of service work
Ensuring ISO standards, and external SLA’s are achieved on a consistent basis
Dealing with high volume of phone calls
Purchasing parts for calls for a team of engineers and external customers
Dealing with parts queries, sourcing suppliers and warranty / parts returns efficiently
Requesting quotations from suppliers & issuing quotations to customers
Assisting FSEs in obtaining part codes from suppliers and identifying correct parts
Setting up new part codes and maintaining stock levels
Weekly/monthly invoicing of service work
Inputting data in dedicated software package
Liaising with internal departments to resolve daily issues

Ensure that you comply with risk-assessed policies and procedures relating to IT Security, Health and Safety
What are the role requirements?

A minimum of 2 years relevant experience in a fast-paced environment
Knowledge of customer service principles and practices
High level of computer literacy including a good working knowledge of Microsoft Office
Experience of product order and invoicing customers an advantage
Experience in working with SAP an advantage but not necessary
Experience with the Healthcare sector would be advantageous

Who exceeds in this role?

Top performers would have:
Customer focused, with excellent communication skills
Professional telephone manner is essential
Ability to prioritise workload and work in a pressurized environment
Strong organisational and time management skills
Problem analysis and problem-solving
Adaptable and capable of working on own initiative
Ability to work effectively with other departments and utilise a team approach to accomplish goals.
Excellent attention to detail and accuracy
Strong administration expertise
Flexible approach to all areas of the role

What are some of the benefits of working at healthcare 21?

Competitive salary and commission structure
Employee Assistance Program
Pension, Life assurance, income protection
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Employee engagement initiatives and a dedicated internal employee communication platform WorkVivo
Supportive colleagues to learn from and enjoy company social outings, parties, and events

We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!