Executive Housekeeper

Executive Housekeeper

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Executive Housekeeper oversees all housekeeping operations, coordinating with other departments for a smooth operation. This role emphasises strong leadership, organisational skills and a commitment to maintaining high standards of cleanliness and guest satisfaction across the Housekeeping department. It involves managing budgets, setting departmental goals, and ensuring effective communication and team work are maintained.

What will I be doing?

As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:

• Oversee all operations within the Housekeeping and Laundry area.

• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.

• Operate within departmental budgets through effective stock and cos controls and well managed schedules, ensuring productivity levels are maximised at all times.

• Set departmental targets and objectives, with the Operations Manager, work schedule, budgets, and policies and procedures.

• Manage housekeeping projects in a timely manner in conjunction with the Operations Manager and as directed by the Hotel Manager.

• Inspect fixtures, fittings and appliances regularly to ensure compliance with standards and take necessary actions.

• Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.

• Ensure team members have up to date knowledge of all room categories and amenities.

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

• Ensure staffing levels cover business demands.

• Conduct ongoing training and ensure communication meetings are conducted with post meeting minutes generated.

• Perform annual performance review and mid year career conversations with team members, ensuring team member development plans are developed and maintained.

• Mange staff performance issues in compliance with company policies and procedures.

• Recruit, manage, training, and develop the Housekeeping team.

• Assist other departments wherever necessary.

What are we looking for?

An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience in housekeeping operations in a managerial or supervisory capacity.

• A successful track record or managing a large team.

• High level of commercial awareness and cost control capabilities.

• Previous experience managing a department and Profit and Loss account.

• Excellent leadership, interpersonal, and communication skills.

• Committed to delivering high levels of customer service.

• Ability to work under pressure.

• IT proficiency, including proficiency with Property Management Systems and Microsoft Office.

• Excellent grooming standards.

• Flexibility to respond to a range of different work situations.

• Strong organisational, budget management and problem solving skills.

• A passion for delivering exceptional levels of guest service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!