Experienced Hotel Duty Manager

Duty Manager - Job Description

Purpose of the role

Taking responsibility for the efficient and effective running of the hotel guest and operational areas whilst on shift. Ensuring a strong presence and focus on customer service. Protecting the safety of the guests, customers, staff, and property at all times.

What do I do?

· Responsible for the hotel for early or late shifts, making sure all departments are open for service according to their advertised opening hours.

· Supporting the F&B, Reception, and all other areas of the hotel when at peak periods of the day.

· Liaising with other hotel departments to cover any ad hoc absences or rostering issues.

· Completing the daily Fire Walk and reporting any issues, including daily completion of any reports and Passover.

· Dealing with any guest issues and complaints in a polite and confident manner

· Ensuring all standards of dress and PPE is used where appropriate.

· Taking responsibility for the neat and tidy external areas of the hotel grounds including smooth guest experience when using the Car Park.

· Following daily cash handling and till opening and closing routines.

· Understand the daily events and occupancy for the hotel supporting the Meeting Excellence department.

· Ensuring the look and feel of the hotel is welcoming and comfortable including the lighting, music, heating, and cleanliness of the public areas.

· Liaising with the maintenance department to ensure all issues are reported and fixed as promptly as possible.

· Any other reasonable duties as required by the business needs or at the request of senior managers.

How do I do it?

Identifying and resolving issues and solving problems through decisive decision making and strong communication and collaboration skills. Prioritising the needs of the day and following up to ensure completion to a high standard. Thorough communication and escalation for any important issues or information needed by other managers and departments.

Essential Skills

· Strong communication and organisation skills

· At least 18 months to 2 years in a Duty Manager role within a hotel

· Front office experience including use of a PMS system for checking in and out

· Ability to work well under pressure demonstrating excellent people skills.

Job Types: Full-time, Contract, Permanent

Pay: From €34,000.00 per year

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Schedule:

• Flexitime

Experience:

• PMS system preferably Opera: 1 year (required)
• Duty Management within a 4* hotel: 2 years (required)
• Food & Beverage: 3 years (required)

Work Location: In person