Field Service Technician

BDL is a locally owned print equipment supplier of industry-leading vendors like HP. We supply and service cutting-edge technology from global innovators with the authenticity, flexibility, and commitment of a homegrown company.

We have an exciting opportunity for a Field Service Technician to join our team in The Waikato to help install, configure, service, and repair and service our customers' multi-function Copiers and Printers.

Responsibilities include.

• Delivering, installing, and configuring new equipment to customer sites
• Visiting customer sites in response to service callouts as required. (some travel around the region may be required)
• Discuss all machine faults and problems with customers professionally and courteously, advising the customer on all aspects of the Service call
• Fault finding and repairing customer equipment (both on-site and in the workshop) efficiently to ensure minimum downtime with maximum customer satisfaction.
• Carrying out workshop duties and in-house equipment maintenance, assisting the in-house team with repairs and unboxing of machines from time to time.
• Provide our customers with ad hoc end-user training on our hardware and software solutions.
• Accurately account for all spare parts and consumables used in the field.
• Complete all necessary online training through HP's learning platforms.

Key Attributes

• Professional manner and presentation with excellent interpersonal and communication skills.
• Ideally, 3-5 years of proven experience in the installation, configuration, and repair of MFD/Copier and Printers.
• Ability to confidently load and upgrade Print drivers on customer's workstations.
• Excellent problem-solving ability to enable accurate fault finding.
• Calm under pressure. Ability to make decisions and work autonomously.
• Sound practical electromechanical experience servicing and fault-finding business equipment.
• Excellent computer skills & experience using a field service system and diagnostic programmes.
• Strong technical aptitude, Network IT proficiency, and troubleshooting skills.
• Strong time-management skills
• Current EAS (Electrical Appliance Service Person) Practicing License.
• Full NZ Driver's License.

BDL is family-owned and managed, we offer a unique culture and a strong commitment to the welfare of our people, and we strive to create a workplace you enjoy. To be successful in this role, you will need a keen desire and ability to learn and have a strong customer service orientation and a commitment to the BDL Values

Our team of passionate employees makes BDL the success it is today. If this sounds like the place you would like to be a part of - apply today.

We can only consider applicants who have the right to work in New Zealand.